Privacy Policy

1. Introduction

This policy applies to this informational and enquiry website. It describes the website features currently implemented and may be updated as those features or service providers change.

2. Information visitors provide

Lead forms may ask for a name, email address, phone or WhatsApp number, area of interest, an optional requirement or message, and agreement to be contacted about the enquiry.

3. i2connect Assistant

Visitors may voluntarily use the i2connect Assistant for preliminary automation guidance. If an advisor enquiry is submitted, it may include contact details, a requirement summary, relevant product or solution interests, bounded conversation context, and page or campaign attribution.

The Assistant uses predefined website guidance and does not send normal public conversations to an external AI provider. Please do not submit unnecessary sensitive personal, financial, medical or confidential information.

4. Website analytics

When enabled and allowed by the visitor, optional Google Analytics 4 and Microsoft Clarity services may help understand page visits, campaign performance, CTA interactions and aggregate website usage. These services are not loaded by this website before analytics consent.

The website is designed not to send names, email addresses, phone or WhatsApp numbers, form messages, i2connect Assistant message text, or advisor transcripts as analytics event data. Lead forms and advisor conversation areas are explicitly masked from Clarity recordings.

5. Campaign attribution

When a visitor arrives through a campaign, the website may retain the landing page, referrer, and UTM source, medium, campaign, content and term values. Where implemented, these values may be associated with a submitted enquiry to help understand its source. The website does not intentionally implement device fingerprinting.

6. How information is used

Enquiry information is used to review the requirement, respond to the visitor, identify relevant automation options, maintain appropriate enquiry records, and understand the source of an enquiry.

7. Email communications

After an enquiry, i2connect may receive an internal notification, the visitor may receive an acknowledgement, and the team may respond about that enquiry. This does not subscribe the visitor to a newsletter or promotional mailing list.

8. Data storage and service providers

Submitted enquiry information is stored and processed using website infrastructure and service providers used to operate the site, database, email delivery, and i2connect Assistant functionality. Provider arrangements may change as the website is configured for production.

9. Cookies and local browser storage

Optional analytics may use cookies or similar browser technologies only after consent. Essential local storage may be used for the visitor’s theme preference, analytics consent choice, and short-lived website or i2connect Assistant interface state. These essential preferences are not treated as marketing subscriptions.

10. Data retention

Information is retained for as long as reasonably necessary to handle enquiries, meet legitimate business requirements, and comply with applicable obligations. A specific production retention schedule remains subject to client and professional review.

11. Data security

Reasonable technical and organisational measures are used to protect website information. No internet transmission or storage system can be guaranteed to be completely secure.

12. Visitor choices

Visitors can allow, decline or later change optional analytics through “Analytics Preferences” in the footer whenever optional analytics is configured. Visitors may also contact the business about information submitted through the website.

13. Third-party links

External websites and services linked from this site may apply their own privacy practices. Visitors should review those practices when leaving this website.

14. Changes to this policy

This policy may be revised when website functionality, service providers or legal requirements change. The explicit last-updated date above identifies the published revision.

15. Contact

Until a dedicated privacy email is configured, use the contact form to raise a question about information previously submitted through this website.